You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you ordered the wrong size or product you will be responsible for the return shipping costs and a new product will not be sent out until we have received it.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. All items are shipped tracked, if you would like your tracking number please email firstname.lastname@example.org with your order number. Please expect the order to be shipped between 3 - 5 business days after order, although most of the time it is quicker.
Please also note that the shipping rates for many items we sell are weight-based.